1. Introduction and Scope of Policy

Millstone Enterprises (the "Company", "Data Fiduciary", "we", "us", or "our") is fundamentally committed to protecting the privacy, autonomy, and digital integrity of our Customers and Website visitors (the "Data Principal", "User", or "you"). This Privacy Policy & Data Governance Statement (this "Policy") explains our transparent practices regarding the collection, processing, storage, disclosure, and protection of personal data across our canonical website at https://millstoneenterprises.online (the "Website" or "Storefront").

This Policy is formulated in strict accordance with the Digital Personal Data Protection Act, 2023 (India), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Identity and Contact Details of the Data Fiduciary

The entity determining the purpose and means of processing personal data under this Policy is Millstone Enterprises, operating from our registered headquarters at Locksmith Enclave, Ramghat Road, Aligarh, Uttar Pradesh 202001, India.

For any queries, privacy concerns, or data principal rights requests, our designated privacy secretariat is accessible exclusively via our official canonical email address: info@millstoneenterprises.online, or by telephone at +91 98246 14646.

3. Categories of Personal Data Collected

We collect only the minimum necessary personal data essential to operate our storefront and fulfill commercial purchase transactions for our Ryoba Japanese Hand Saws, Beechwood Joiner Mallets & Shop Aprons:

• Identity and Contact Data: Full customer name, official email address, and 10-digit mobile telephone number;
• Delivery & Logistics Data: Complete street address, building/flat identifier, city, state, and 6-digit Indian Postal PIN Code;
• Transaction & Order Records: Ordered product SKUs, product quantities, line-item pricing, subtotal amounts, transaction timestamp, unique Order ID (e.g. ORD-XXXXX), and delivery status;
• Communications & Feedback Data: Inquiry messages, correspondence records, customer concierge communications, and mandatory consent records submitted via our contact forms;
• Technical Telemetry Data: IP address, browser type and version, screen resolution, operating system, network connection parameters, and page interaction timestamps.

4. Data Provided Directly During Registration and Checkout

When you interact with the Website, personal data is collected directly from your voluntary inputs across our application flows:

• Customer Registration Flow: Captured via our local authentication modal, storing customer credentials locally in users_millstoneenterprises.online;
• 6-Step Checkout Flow: Steps 1 and 2 capture your customer and physical shipping details required for parcel delivery across India;
• Concierge Contact Form: Captures inquiry subject, message, and communication authorization parameters.

5. Payment Processing and Gateway Isolation

When completing purchase orders via Step 5 of our checkout flow (UPI / Instant QR, Credit/Debit Card, or Net Banking), your payment transaction is processed through PCI-DSS Level 1 compliant domestic payment gateway aggregators.

Millstone Enterprises practices strict Payment Gateway Isolation: we do not intercept, collect, or store your credit/debit card numbers, CVVs, card expiration dates, or bank account credentials. All financial authorization is conducted via tokenized gateway handshakes.

6. Technical Information and Telemetry Logs

Our web servers and client engines log basic technical parameters necessary for cybersecurity monitoring, fraud detection, and load balancing. These logs record your IP address, browser User-Agent string, requesting URL, HTTP status codes, and latency metrics. These server access logs are purged periodically in compliance with statutory data minimization rules.

7. Browser Storage, Cookies and Local Session Isolation

The Website operates as a high-performance Single Page Application (SPA). Rather than employing tracking advertising cookies, our application utilizes modern, secure HTML5 browser storage partitioned strictly by domain name:

This browser storage architecture ensures strict Cross-Domain Isolation: data stored on millstoneenterprises.online cannot be accessed, read, or modified by any other website or domain.

8. Lawful Grounds and Purposes of Data Processing

Under the Digital Personal Data Protection Act, 2023, Millstone Enterprises processes your personal data exclusively under lawful grounds, including your explicit consent and legitimate operational uses:

• Contractual Performance: Processing and packing orders, calculating GST invoices, coordinating door-to-door courier transit, and issuing dispatch confirmations;
• Customer Concierge Support: Responding to inquiries regarding material care (protect saw blades from rust with light camellia oil; store saws in protective tooth guards; brush sawdust from aprons and spot clean), order status, or returns;
• Statutory Tax Compliance: Maintaining commercial sales ledgers, GST tax invoices, and accounting records in compliance with Indian commercial law;
• Fraud Prevention & Platform Security: Preventing duplicate automated submissions, malicious script execution, and fraudulent card transactions.

9. Promotional Communications and Statutory DNC Override Consent

When submitting an official inquiry via our Contact Us form or opting into order notifications, you explicitly provide authorization under our statutory communication clause:

"I agree and authorise to call/ send SMS/ WhatsApp/ RCS/ Promotional/ Informational messages/notifications. This will override the registry with DNC/NDNC. *"

This authorization permits Millstone Enterprises to transmit order updates, dispatch tracking links, and service notifications to your verified phone number and email address, overriding any national Do-Not-Call (DNC) or National Do-Not-Disturb (NDNC) registry entries. You maintain the absolute right to revoke this consent at any time by notifying our concierge desk at info@millstoneenterprises.online.

10. Authorized Third-Party Disclosures and Data Sharing

We never sell, rent, lease, or monetize your personal data to advertising brokers or commercial third parties.

Personal data is shared strictly with authorized service partners under confidential data processing agreements solely to the extent necessary to perform services:

• Domestic Logistics Carriers: Courier services operating in India receive your recipient name, physical shipping address, postal PIN code, and phone number for parcel delivery;
• Payment Aggregators: Secure payment gateways process encrypted transaction amounts and billing identifiers;
• Statutory Authorities: Where mandatory under court order, summons, or statutory requirement issued by law enforcement or tax authorities under Indian law.

11. Data Retention and Archival Schedules

We retain personal data only for as long as necessary to fulfill the operational purposes for which it was gathered, including satisfying legal, accounting, tax, and reporting obligations under the Companies Act, 2013 and Goods and Services Tax Act, 2017.

Customer order transaction ledgers are retained for the statutory tax period of eight (8) years following the fiscal year of transaction. Customer browser storage records (cart_millstoneenterprises.online, users_millstoneenterprises.online) reside on your local machine and may be cleared by you at any time via your browser settings.

12. Technical and Organizational Security Safeguards

Millstone Enterprises maintains comprehensive physical, electronic, and managerial safeguards to protect your personal data against unauthorized access, destruction, alteration, or disclosure:

• Transport Layer Security: All web traffic on millstoneenterprises.online is encrypted via high-grade 256-bit SSL/TLS protocols;
• Access Restrictions: Access to customer order queues and dispatch databases is restricted to authorized personnel under multi-factor authentication;
• Zero Default Login Policy: The storefront initializes in an unauthenticated guest state with no hardcoded passwords, demo sessions, or default accounts;
• Packaging Security: Consignments are packaged in tamper-evident sealed packaging (saws are secured in rigid wooden blade splints inside heavy-duty flat shipping boxes) to protect your goods during transit.

13. Data Principal Rights under Indian DPDPA

Under the Digital Personal Data Protection Act, 2023, you possess explicit statutory rights regarding your personal data:

• Right to Access Information: The right to obtain a summary of your personal data processed by us and the identities of third parties with whom it has been shared;
• Right to Correction and Rectification: The right to correct misleading, inaccurate, or incomplete personal data;
• Right to Erasure: The right to request the deletion of your personal data when it is no longer necessary for the purpose for which it was collected;
• Right to Grievance Redressal: The right to have complaints addressed through our designated Grievance Officer within statutory timelines;
• Right to Nominate: The right to nominate an individual to exercise your privacy rights in the event of death or incapacity.

14. Consent Withdrawal and Account Deletion Procedures

You may exercise your right to withdraw consent or delete your customer account at any time. To request complete deletion of your records from our systems, submit a formal request from your registered email address to info@millstoneenterprises.online with the subject line "Privacy Request: Data Erasure".

Upon verification of your identity, our team will purge your active account profile from our databases within fourteen (14) business days, retaining only those financial ledger records mandated by Indian tax and auditing statutes.

15. Protection of Children's Privacy

Our Storefront and artisanal merchandise are directed exclusively at adults aged eighteen (18) and older. We do not intentionally solicit, collect, or process personal data from minors under the age of eighteen without verified parental consent. If we learn that personal data of a minor has been collected without parental consent, we will promptly purge such data from our records.

16. Domestic Data Sovereignty and Cross-Border Transfers

In accordance with Indian digital sovereignty standards, customer personal data, transaction histories, and customer databases are hosted and processed within secure domestic data center facilities located within the sovereign territory of the Republic of India. We do not transfer your personal data outside India without strict compliance with applicable DPDPA transfer regulations.

17. Third-Party Websites and External Hyperlinks

The Website may contain navigational links to third-party services (e.g. courier tracking portals, external payment aggregators). Once you navigate away from https://millstoneenterprises.online, your interactions are governed by the privacy policies of those external services. We encourage you to review their policies independently.

18. Policy Modifications and Revision Notice

We review and update this Privacy Policy periodically to align with evolving statutory guidelines and operational practices. Any modifications will be published directly to this page with an updated "Last Updated & Effective Date". Your continued engagement with the Storefront after revisions are published constitutes your acknowledgment of the updated terms.

19. Privacy Grievance Officer and Redressal Mechanism

In compliance with the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023, Millstone Enterprises has designated an official Privacy Grievance Officer:

• Office: Grievance Redressal Officer (Privacy & Data Protection)
• Organization: Millstone Enterprises
• Registered Headquarters: Locksmith Enclave, Ramghat Road, Aligarh, Uttar Pradesh 202001, India
• Canonical Privacy Email: info@millstoneenterprises.online
• Official Telephone Line: +91 98246 14646
• Support Hours: Monday – Saturday, 9:30 AM – 6:30 PM IST

Our Grievance Officer will acknowledge your privacy complaint within forty-eight (48) hours and resolve the concern within thirty (30) days from the date of receipt.

20. Regulatory Escalation to Data Protection Board

If you remain unsatisfied with the resolution provided by our Grievance Officer, you have the statutory right under the Digital Personal Data Protection Act, 2023 to register an appeal or complaint with the Data Protection Board of India.

21. Official Corporate Contact Details

For official inquiries regarding this Privacy Policy or our data governance architecture, address your correspondence to:

1. Introduction and Acceptance of Terms

Welcome to Millstone Enterprises (hereinafter referred to as the "Company", "we", "us", or "our"), accessible via the canonical website at https://millstoneenterprises.online (the "Website" or "Storefront"). These Terms and Conditions of Commercial Service (these "Terms") constitute a legally binding electronic contract entered into between the Company and any individual, entity, or automated agent (the "Customer", "User", or "you") accessing, browsing, registering on, or purchasing goods from the Website.

By accessing the Website, adding items to your digital shopping cart, completing our 6-step checkout, or communicating with our concierge desk, you unconditionally acknowledge, represent, and warrant that you have read, comprehended, and agreed to be governed by these Terms in full compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020 promulgated under the Consumer Protection Act, 2019.

2. Business Identity and Website Ownership

The Website and all underlying digital assets, catalogues, scripts, and media are exclusively owned, operated, and maintained by Millstone Enterprises, with principal registered headquarters established at Locksmith Enclave, Ramghat Road, Aligarh, Uttar Pradesh 202001, India.

All commercial transactions concluded through the Website are direct retail engagements executed with Millstone Enterprises. The official and sole canonical email address authorized for commercial, support, and legal communications regarding this Storefront is strictly info@millstoneenterprises.online, supplemented by our official telephone line at +91 98246 14646.

3. Eligibility to Transact

Use of the Website is restricted to individuals who are competent to enter into legally enforceable contracts under the Indian Contract Act, 1872. Persons who are 'incompetent to contract' within the meaning of the Indian Contract Act, 1872, including un-discharged insolvents, are not eligible to transact on the Website.

If you are under eighteen (18) years of age, you may browse our storefront only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and undertakes full liability for all transactions concluded on your behalf.

4. Account Registration, Credentials and Security

Visitors may browse our 52-product catalogue and explore collections without mandatory initial authentication (initial state: AUTHENTICATED USER = NONE). However, to complete purchase transactions, access saved dispatch records, or view historical invoices, Customers may register a personal account.

When creating an account on millstoneenterprises.online, you agree to provide truthful, accurate, and current information, including your full legal name, verified email address, and 10-digit mobile number. You remain solely responsible for preserving the confidentiality of your session credentials and password stored within local browser storage (users_millstoneenterprises.online and session_millstoneenterprises.online). Any actions or order submissions initiated through your authenticated account shall be conclusively deemed executed by you.

5. Product Descriptions, Specifications and Niche Characteristics

Millstone Enterprises specializes in Ryoba Japanese Hand Saws, Beechwood Joiner Mallets & Shop Aprons, including our primary collections across Ryoba Japanese Hand Saws, Beechwood Joiner Mallets, Honing Stones with Angle Guides, Oil-Waxed Heavy Work Aprons, Cast Iron Bench Marking Gauges. Every product page features detailed identifiers, including unique Stock Keeping Units (SKUs), technical specifications, and dimensional data.

Our catalogue features precision Ryoba double-edge pull saws, solid steamed beechwood joinery mallets, 16oz waxed duck canvas woodworker aprons, and waterstone sharpening sets. We exert exhaustive professional care to describe physical dimensions, finishes, and weights accurately. However, because our items represent authentic artisanal production rather than synthetic mass casting, microscopic dimensional tolerances up to ±3% are recognized as inherent to craftsmanship.

6. Material Integrity, Color Accuracy and Handcrafted Variations

Customers acknowledge that our goods feature Japanese high-carbon spring steel with impulse-hardened triple-edge teeth; dense European beechwood resistant to splitting under chisel impacts.

Photographic representations on millstoneenterprises.online are captured under calibrated studio illumination. Due to variances in consumer monitor color profiles, OLED/IPS display gamut calibration, and ambient ambient conditions, slight tonal variations between rendered photographs and delivered physical goods do not constitute defects. Genuine natural variations (such as grain texture, weave density, or hand-applied patina) certify the authentic integrity of your purchase.

7. Pricing, Currency and GST Tax Compliance

All prices displayed across our 52-product catalogue are quoted in Indian National Rupees (INR) and are inclusive of all applicable domestic Goods and Services Tax (GST), including Central GST (CGST), State GST (SGST), and Integrated GST (IGST) at statutory rates.

Prices are validated at the moment of order placement. While we maintain rigorous data reconciliation pipelines, in the improbable event that a technical malfunction causes a product to be listed at an incorrect price, Millstone Enterprises reserves the statutory right to cancel the pending transaction, issue an immediate full refund, and notify you via info@millstoneenterprises.online.

8. Order Placement and Checkout Contract Formation

To purchase goods, you must add items to your digital shopping cart (tracked in real-time within cart_millstoneenterprises.online) and proceed through our standardized 6-step checkout modal:

1. Step 1: Customer Details: Verification of Customer Name, Email Address, and 10-digit mobile number.
2. Step 2: Shipping Destination: Structured entry of Street Address, City, State, and verified 6-digit Indian Postal PIN Code.
3. Step 3: Fulfillment Selection: Selection of domestic insured courier transit.
4. Step 4: Order Summary Review: Comprehensive line-item reconciliation, subtotal calculation, and final grand total confirmation.
5. Step 5: Payment Method Selection: Selection of secure settlement channels (UPI / Instant QR, Credit/Debit Card, or Cash on Delivery).
6. Step 6: Order Confirmation: Immediate assignment of a unique serial identifier (e.g. ORD-XXXXX) and generation of transaction dispatch records.

9. Order Acceptance, Verification and Merchant Cancellation

Receipt of an automated order confirmation (Step 6) signifies that your order request has been logged in our processing queue; it does not constitute final commercial acceptance. Commercial acceptance occurs upon warehouse dispatch from our facility at Locksmith Enclave, Ramghat Road, Aligarh, Uttar Pradesh 202001, India.

Millstone Enterprises reserves the right to decline or cancel any order without liability where:

• Unforeseen physical inventory depletion occurs prior to database synchronization;
• The delivery address provided lies outside domestic courier serviceability zones;
• Suspected fraudulent transaction attempts or automated scraping script activity is detected;
• Breach of maximum retail quantity limits occurs.

10. Payment Channels and Security Safeguards

We accept payment through domestic Indian electronic payment channels including Unified Payments Interface (UPI), RuPay, Visa, and Mastercard debit and credit cards, Net Banking, and Cash on Delivery (COD) for eligible pincodes.

Payment transactions are executed through PCI-DSS Level 1 compliant gateway architectures employing 256-bit SSL/TLS encryption. Millstone Enterprises does not capture, store, or view your sensitive payment credentials, card numbers, CVVs, or UPI MPINs on our servers or client storage.

11. Insured Domestic Shipping and Delivery Windows

All orders are dispatched under insured domestic transit from our registered facility at Locksmith Enclave, Ramghat Road, Aligarh, Uttar Pradesh 202001, India. Standard processing and warehouse dispatch occurs within two (2) business days following order verification.

Transit duration across Indian postal zones typically ranges between three (3) and five (5) business days, contingent upon regional road, rail, and air logistics networks. Insured transit covers total loss, vehicle damage, and courier mishandling during transit up to delivery handover.

12. Shipping Charges and Failed Delivery Attempts

Standard ground delivery across all serviceable Indian pincodes is offered without hidden freight surcharges. Our logistics partners will make three (3) consecutive delivery attempts to your verified address. If all three attempts fail due to customer unavailability, incorrect mobile contact, or refusal to accept without valid justification, the consignment will be returned to our warehouse at Locksmith Enclave, Ramghat Road, Aligarh, Uttar Pradesh 202001, India, and return logistics costs may be deducted from any refund.

13. 7-Day Statutory Return and Replacement Policy

In accordance with Rule 4(2) of the Consumer Protection (E-Commerce) Rules, 2020, Millstone Enterprises provides a transparent 7-Day Replacement and Return Guarantee commencing on the calendar date the shipment is delivered to your verified address.

To qualify for a replacement or return:

• The request must be formally submitted within seven (7) calendar days of delivery to our desk at info@millstoneenterprises.online;
• The product must remain in its virgin, unused, and unblemished condition;
• saw blades must have pristine razor teeth with zero sap residue, pitch, or tooth bends; all blade guards intact;
• All original packaging, warranty certificates, documentation, and accessories must accompany the return.

14. Damaged, Defective or Transit-Compromised Consignments

Customers must inspect consignments immediately upon delivery handover. If a parcel exhibits exterior crushing, tampering, or moisture damage, we advise noting the condition with the delivery courier and capturing digital photographs.

Any internal damage, manufacturing imperfection, or missing component must be reported to info@millstoneenterprises.online within forty-eight (48) hours of receipt, accompanied by clear unboxing photographs or video documentation. Upon verification, Millstone Enterprises will arrange complimentary reverse courier pickup and dispatch a replacement unit at zero cost.

15. Product Care and Craftsmanship Warranty

To preserve the functional and aesthetic lifespan of your acquisition, please adhere to our care guidelines: protect saw blades from rust with light camellia oil; store saws in protective tooth guards; brush sawdust from aprons and spot clean.

Millstone Enterprises provides a 2-year warranty against saw blade manufacturing defects and mallet head separation; lifetime warranty on apron brass rivets. This warranty covers material defects and workmanship failures under standard indoor domestic usage. It specifically excludes damage resulting from accidental drops, improper chemical cleaning, unauthorized third-party repairs, or environmental exposure exceeding recommended guidelines.

16. Packaging and Secure Transit Protocol

Every consignment leaving our warehouse is saws are secured in rigid wooden blade splints inside heavy-duty flat shipping boxes. We utilize tamper-evident security tape. If the security seal appears compromised, do not accept the package and notify us immediately at +91 98246 14646.

17. Prohibited User Conduct

Users are expressly prohibited from engaging in any of the following activities on millstoneenterprises.online:

• Deploying automated crawlers, scrapers, data-mining tools, or bots without explicit written consent;
• Submitting false contact information or utilizing payment credentials without authorization;
• Injecting malicious scripts, cross-site scripting (XSS) vectors, SQL injection strings, or denial-of-service traffic;
• Reproducing, copying, or reverse-engineering our proprietary source code, styles, or catalogue layout.

18. Intellectual Property and Proprietary Rights

All visual designs, typography pairings, hero compositions, high-resolution product photography, SVG iconography, bespoke CSS architectures, and written descriptions on millstoneenterprises.online are the exclusive intellectual property of Millstone Enterprises and are protected under the Indian Copyright Act, 1957, the Trade Marks Act, 1999, and international intellectual property conventions.

No portion of the Website may be mirrored, adapted, licensed, or commercially exploited without our prior written authorization.

19. Customer Reviews and Submissions

By submitting reviews, ratings, or feedback to Millstone Enterprises, you grant us an irrevocable, non-exclusive, royalty-free license to display your commentary and ratings across our storefront. We reserve the right to curate and remove submissions containing defamatory, obscene, or fraudulent language.

20. Third-Party Integrations and External Logistics

To facilitate domestic dispatches, map telemetry, and electronic payment verification, the Website interacts with domestic logistics networks and payment aggregators. While we partner exclusively with verified Indian logistics providers, Millstone Enterprises does not control their independent server infrastructure.

21. Website Uptime and Technical Interruptions

The Website is engineered as an advanced Single Page Application (SPA) designed for responsive performance. While we target continuous 99.9% uptime, occasional maintenance windows, network latency, or browser storage quota interruptions may occur. Millstone Enterprises shall not be liable for transient connectivity failures beyond our direct server control.

22. Limitation of Liability

To the maximum extent permitted under applicable Indian law, Millstone Enterprises, its officers, partners, and employees shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from the use of, or inability to use, the Website or goods purchased therefrom.

In all circumstances, the aggregate monetary liability of the Company for any confirmed claim arising out of a commercial transaction concluded on millstoneenterprises.online shall strictly be capped at the total amount actually paid by the Customer for the specific product giving rise to the claim.

23. Indemnification

You agree to defend, indemnify, and hold harmless Millstone Enterprises, its directors, employees, and logistics partners against any claims, liabilities, damages, losses, or legal expenses arising from your violation of these Terms, unlawful conduct, or infringement of third-party rights.

24. Consumer Statutory Rights

Nothing in these Terms shall operate to exclude, restrict, or modify any statutory consumer rights guaranteed to you under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020 that cannot lawfully be disclaimed by contract.

25. Grievance Redressal Officer and Dispute Protocol

In strict compliance with Rule 5(3)(e) of the Consumer Protection (E-Commerce) Rules, 2020, Millstone Enterprises has instituted a dedicated Grievance Redressal Desk to ensure prompt, transparent resolution of consumer complaints:

• Designation: Official Grievance Officer
• Operating Entity: Millstone Enterprises
• Registered Office: Locksmith Enclave, Ramghat Road, Aligarh, Uttar Pradesh 202001, India
• Official Grievance Email: info@millstoneenterprises.online
• Direct Telephone Line: +91 98246 14646
• Support Hours: Monday – Saturday, 9:30 AM – 6:30 PM IST

All consumer grievances received at info@millstoneenterprises.online shall be acknowledged with a unique ticket reference within forty-eight (48) hours of receipt and addressed within one (1) month from the date of receipt as mandated by statute.

26. Governing Law and Exclusive Territorial Jurisdiction

These Terms, your commercial transactions, and any dispute or claim arising out of or in connection with the Storefront shall be governed by, and construed in accordance with, the substantive laws of the Republic of India.

The competent courts situated within Aligarh, Uttar Pradesh, having territorial jurisdiction over our registered headquarters, shall possess exclusive jurisdiction to adjudicate any suit, legal action, or judicial proceeding arising under or in connection with these Terms.

27. Severability and Non-Waiver

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, void, or unenforceable, such provision shall be severed, and the remaining provisions shall continue in full legal force and effect.

The failure of Millstone Enterprises to exercise or enforce any right or remedy conferred under these Terms shall not constitute a waiver of such right or provision.

28. Amendments and Policy Revisions

We reserve the right to revise, modify, or update these Terms to reflect legislative changes, operational enhancements, or statutory requirements. All revisions will be posted directly to this URL (https://millstoneenterprises.online#terms) with an updated Effective Date. Continued browsing or transacting on the Website following the posting of modifications indicates your binding acceptance.

29. Official Corporate Contact Information

For inquiries, order status requests, or formal notices regarding these Terms, contact our central secretariat: